Policies and Procedures

This privacy policy sets how Cheshire and Warrington Growth Hub uses and protects any information you provide when you use the Cheshire and Warrington Growth Hub Service.

Cheshire and Warrington Growth Hub is administered by Blue Orchid Enterprise Solutions Ltd on behalf Cheshire and Warrington Local Enterprise Partnership.

We are committed to ensuring that your privacy is protected and we fully intend to comply with our statutory duty under the Data Protection Act 1998 (DPA)

The only time information (as defined by the Data Protection Act 1998, herein ‘DPA’) will be collected is when you use our Service or choose to register your details with our website. The information we collect and how we process it is detailed further in this policy.

When you submit data to us we will only hold the information you provide to us for as long as necessary and this information will only be processed fairly and lawfully in line with the DPA. All employees who have access to your personal data, and are authorised with the handling of that data, are obliged to respect your rights as set out in the DPA principles.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, disclosure or loss, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect through our Service.

You may ask for a copy of any information that we may hold about you; for further information please see our Data Subject Access Request Policy.

Links to other websites

Our Service may provide links to other websites of interest. However you should note that we do not have any control over these other external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you may provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.


We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2015.


Data Handling Policy

Any personal information that you provide will be processed in accordance with the Data Protection Act  1998.

Cheshire and Warrington Growth Hub may need to pass on data shared by the Business Support Helpline with its delivery partners to effectively deliver its services. If consent for this transfer has not been obtained by the Business Support Helpline (due you not using the helpline as a point of entry to the service), Cheshire and Warrington Growth Hub must seek the opt-in consent from the you before any transfer of information takes place.

Information collected will be captured in the following ways:

  • Inbound calls to the Business Support Helpline
  • Registration and form filling by you on the Website
  • Signed application forms and event enrolment forms
  • Inbound and Outbound calls made to and from Cheshire and Warrington Growth Hub


Information that we collect and what we do with it.

Information We Collect:

  • Name
  • Company / Organisation Name
  • Company Position
  • Demographic Information
  • Email Address
  • Telephone Number(s)
  • Trading Status / Business Ownership
  • Business Size Information
  • Business Sector
  • Business Activity
  • Business Registration
  • Your interaction with the service i.e. your query, conversation and any outcome

How We Use Your Information:

We will not sell, lease or disclose your information to ‘third parties’ (defined as entities outside of the auspices of the Cheshire and Warrington Growth Hub Service) unless we are required by law to do so. We may share your information with our immediate delivery partners, and may further use your data to send you information about third parties, additional services or consultancy which we think you may find useful to you and your business but only where you consent to your information being used for this purpose. You will always be able to opt-out of receiving marketing messages by contacting the Service and requesting that such marketing ceases.

We may use the information we collect about you in the following ways:

  • facilitate the delivery and management of business support services to small to medium-sized enterprises (SME)
  • provide evidence of contractual performance to the funding bodies of the Cheshire and Warrington Growth Hub Service provision
  • allow SME’s that have used the services to be contacted about their satisfaction with the services provided to them;
  • Internal record keeping
  • We may periodically send promotional emails about new products, services and special offers that we think may be of relevance to you.
  • We may also contact you by phone, post or email for market research purposes. We will use this information to assist in customizing our website to the needs of SMEs.


Cookie Policy

What are cookies?

We want to make our online services easy, useful and reliable and this sometimes involves placing small amounts of information on your device, whether it’s a computer, tablet or mobile phone. These small text files are known as cookies and cannot be used to identify you personally.

We categorise these cookies based on how they may affect your privacy. By using our site you consent to us sending you ‘Exempt’ and ‘Minimally Intrusive’ cookies.

Our website uses cookies to enhance certain functionality and content for our users. This is through provision of interactive elements for your use on the site (for example, social media sharing options) and also provision of analytical data for us, to review how our site is being used and improve it where necessary.

By using the website, you are agreeing to this policy and you consent to our use of cookies in accordance with the terms of this policy. This agreement only refers to the Cheshire and Warrington Growth Hub website and not to those reached via links from the Cheshire and Warrington site, to websites provided by others.

Do cookies allow Cheshire and Warrington Growth Hub  to see what I am doing online?

We cannot obtain information about who you are from this monitoring, just our audience behaviours and trends in that data. We use cookie information to monitor traffic, for example, numbers of visitors to a web page and where they go.

Examples of where cookies are used on our website include

  • Analytics – we anonymously measure your use of this website so that we can improve your experience;
  • Social media – Facebook, Twitter and other social websites need to know who you are to work properly. This is for people who click the Facebook like and share buttons or Tweet this buttons from Twitter.

How do I change my cookie settings or remove cookies?

Most browsers accept cookies automatically, but you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that all functions of the website may not work properly.

If you are concerned about cookies you can change the settings on your computer to refuse them.

The website http://aboutcookies.org offers comprehensive information as to how you can control cookies.

Complaints Procedure Specific to Cheshire and Warrington Business Growth Hub

Step 1  – How to Complain?

Please contact us using the following methods, providing as much detail as possible and including a postal address, email address and contact telephone number;

Email:  support@candwgrowthhub.co.uk

Write to:  Cheshire and Warrington Business Growth Hub, C/O Blue Orchid 4th Floor, Compton House, 18 School Lane, Liverpool L1 3FH

Most complaints tend to arise as a result of a misunderstanding and so can usually be resolved on a first contact basis. We aim to respond to your complaint within 5 working days of you altering us to the problem.

If we receive no further communication from you after 7 days of our response to your complaint being issued then we will assume that the issue has been resolved.

However, if you are dissatisfied with our response to the complaint then you can appeal

Step 2  – How to Appeal?

If you are not satisfied with the response to your complaint then you can appeal to

Heather Hayes – Business Growth Hub Director

Cheshire and Warrington Business Growth Hub, C/O Blue Orchid 4th Floor, Compton House, 18 School Lane, Liverpool L1 3FH

Tel 03300 245007

Your complaint will be reviewed and a response issued within 14 Calendar days.

Step 3  – Escalation of Complaint?

If you are still not satisfied with the response to your complaint then you raise your concern with the Cheshire and Warrington Local Enterprise Partnership Board.